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- How do you ship an order and how much it cost?
- What is your return policy?
- How do I return a purchase?
- The amount estimated
on the return is what I will be credited?
- Can I cancel an order before it is shipped?
- I received my purchase via mail, and it was damaged. What do I do?
- How long does it takes for me to receive the order?
- Do you ship internationally?
- I received the wrong product.
- When do I expect to get my money back in case of a return?
1. How do you ship an
order and how much it cost?
We shipped all orders via either USPS, UPS or FedEX insured and delivery confirmation/signature required mail while charging a nominal fee. In rare cases that your order contain items that are back-ordered, you will be notified by phone or email and you will have a choice to wait or cancel the order completely. Please keep in mind that QUALIBUY.COM will not charge your account until the order is shipped. You can view your
order and shipping information from your account history or by searching the
Find my Order page. The current shipping charge table is as follow.
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Total cost of Items
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Shipping charge
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$0.01 USD - $99.99 USD
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$4.95 USD |
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$100.00 USD or higher |
FREE |
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FREE SHIPPING for all orders total equal or greater than $100.00 USD. QUALIBUY.COM reserves the right to change this shipping policy at any time.
Shipping cost are calculated after discount is given. So in order for a purchase to qualify for free shipping, the total cost of item - discount have to be greater than or equal to the minimum required to receive free shipping.
2. What is your return policy?
While we have a “NO-QUESTION-ASKED” return policy, returns must be received within 30 days from shipping date. All returns must be in their original condition and “Lots/Parcels” must be returned in their entirety. We reserves the right to reject returned item(s) if the above conditions are not met or if the original shipped invoice does not accompany the returned items. All returns are subjected to a restocking charge of 20% of the items total. Shipping and insurance charges are non-refundable. If your order was shipped via complimentary FREE shipping by QUALIBUY.COM, we will charge you the shipping fee plus restocking fee if it is returned due to no fault of ours.
If the return is due to mistake on our part, there will be no restocking charge and we will either send you a check or credit your account
(by the orginal payment method, if applicable) for the cost of your return mailing
plus the order amount.
If you discount promotion is governed by minimum purchase, when you return an item and the value of the returned item cause the cost of items (excluding shipping and tax) to fall below the required minimum amount for the discount, you will be charged whatever amount of discount you received for the purchase. If the returned item value does not make the cost items to fall below the required minimum amount for the discount, then you will be refunded whatever the value of the returned item less the restocking fee.
For example: the customer used a coupon
that takes $10 off $50 purchase and the items total $55; the discount brings the
items total to $45; the customer returned an item worth $10 making the original
items total $45 for which the coupon no longer applies; the customer will be credited $8.00 (after
restocking fee); however we will charge the account another $10 because the coupon
can no longer applies; therefore even with the item returned, the customer will
be charged a net $2.00. Please take this into consideration when returning a purchase.
3. How do I return a purchase?
You can return an entire purchase, or individual items.
Please keep in mind that all returns are subjected to the 30-days from shipment acceptance policy. To return the items, you will need to logon to your account and generate Return Authorization number:
A. Navigate to the Account
page and click on the "Show Details" link for that purchase. If the purchase is within the date of return, a return button option will be available.
B. An alternate way is to go to the Find my Order page
and after the order is displayed by entering the Transaction ID and Order Amount,
click on the "Manage Order" button.
Please follow these steps (for better clarification,
please refer to the image):
1. Click "Enable Return" to start the Return Authorization process.
2. Select the quantity of each item to return.
3. Click "Finalize Return" button to complete the changes and generate an RMA number.
This is done once, you cannot make changes to return after this.
4. Print a copy of this page (use the Printer friendly page) and package your items
to be returned and mail to our return address below:
Qualibuy - Return
3511 Del Paso Rd. Suite 160-208
Sacramento, CA 95835
Your return will be processed promptly once received.
Please insure your package and use certified mail for mailing. We're not responsible
for lost or misdirected mails. We ask that you will return all the items to us in
the same condition and manner that it was received. Damaged and worn items will
not be accepted. Fraudulent switching of items will be aggressively reported to
the proper authority and
prosecuted.
An example of return where the date is enabled and items
quantity is selected:
When the return is ready to be finalized, review information and make finalization:
4. The amount estimated
on the return is what I will be credited?
The amount shown is an estimate of how much will be
credited, the actual amount will be determined when we received the order. We will
review each return carefully before making determination. If the return is due to
our error as mentioned in #2, we will credit the customer for the entire paid amount
plus the return shipping fee. We will also take into consideration the condition
of the items returned.
5. Can I cancel/modify
an order before it is shipped?
We process the order as soon as it is recieved. In rare
cases when an item is out of stock or on back-ordered, and the order can not be
fulfilled completely as orderred, we will send the customer an email to estimate
the waiting time of when the order can be filled. At that time, the customer can
opt to cancel the order completely and get 100% of the authorized charge release
on the payment account.
We can not cancel an order after it had been processed.
Also we can not modify a configured order because change in configuration many times
will cause the total to appear differently than registered. Please take this into
consideration when you commit to an order.
6. I received my purchase via mail, and it was damaged. What do I do?
We inspect all items carefully before shipping to make sure we only deliver to you the very best in quality. Any item damaged via shipping will be the responsibility of our shipper. All shipments are fully insured so you can rest assured that your precious jewelry is always protected.
7. How long does it takes for me to receive the order?
We ship all orders within 24 hours of receiving your order unless the item is out of stock. Orders placed over the weekends will be shipped the following Monday. Once you order has been processed and shipped, it takes approximately 3-5 business days for delivery.
8. Do you ship internationally?
Unfortunately, at this time we do not service customers
nor accepting purchase from out of the United States.
9. I received the wrong product.
WRONG ITEMS SHIPPED? In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. Please complete the return process as listed in #3 and return the product within
the specified return window.
Returns must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts. Once we receive your return, we will ship you the correct item(s) and send you a check for the postage expensed. You will not be charge for shipping to you the 2nd time.
We suggest that all items be returned to us insured, and via shipping method in which you can get a tracking or delivery confirmation number. If we do not receive a return (or it does not show up in our records as having been received), we cannot issue a credit without a proof that it was delivered to us.
10. When do I expect to get my money back in case of a return?
Credit for returned items will typically show up on the original account from which it was charged. When the return is completed and
the account credited, it will be updated on the purchase order detail on our website.
Please check your order detail for any update.
Also the credit does not always show up on the next credit card statement you will receive, depending on your credit card company's billing cycle. It is advised that you should call your credit card company to verify the amount has been applied to your account.
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