1. Why did the price for an item show an increase the last time I saw it here?
2. What are my payment choices?
3. Do I have to pay sales tax?
4. How do I get a copy of my invoice or receipt?
5. Do you accept bulk order or offer wholesale discount?
6. Is your website secure to order from?
7. Do you accept other payments besides Google Checkout, like Paypal?
8. How do I make a purchase?
9. Can I edit the shopping cart after I was transferred to Google Checkout page?
10. Is my transaction information safe?
11. After making a purchase by Google Checkout, I cannot see the Order details on Qualibuy.com?

1. Why did the price for an item show an increase the last time I saw it here?

The precious metal market, like all other popular market, is highly fluctuated. The index had increased by a significant amount over the past several years.  Though our pricing is affected by the index, we will try to keep it low and competitive at all times. What that can translate to is that if you purchase an item from us today, it will have greater value in the future.

2. What are my payment choices? 

We are currently accepting the following method of payments: Google Checkout: Visa, MasterCard, American Express, and Discover Card.

3. Do I have to pay sales tax? 

We charge sales tax (use tax) on all shipments to California only. The current tax rate is 9.75%.  

4. How do I get a copy of my invoice or receipt? 

When you make purchase through Google Checkout, Google Checkout will send a copy of the order to your email. Your transaction information will also be retained within Google Checkout. You can also track your order through our web site. All you need to locate the order on our site are your Transaction ID and the amount charged for that order. Please use the Find my Order page located above next to the Home button.

Qualibuy.com intuitive Order Management System will allow our customer to better review, keep track, and manage the purchase. We have created a friendly printable format for all the invoices. The system will also allow our customers to create an easy return authorization for items purchased with step by step instructions. For more information please refer to our Shipping and Return FAQs.

To use our Order Management system, you must register for an account with us. Registration is fast and simple. For more information about registering, please refer to our Registration FAQs.

5. Do you accept bulk order or offer wholesale discount? 

Not at this time. However from times to times we have promotional discount and reward discount for our customers, please opt-in to receive promotional email from us and you will be notified when a discount is available.

6. Is your website secure to order from? 

Yes, we use 192-bit encryption technology to store important account information such as your password. When you order, the transaction information is not entered nor registered with our site, but with our payment processor vendor which is currently Google Checkout.

After you complete the purchase through Google Checkout, we will be sent an email notification and then we can repost the details in our system. Therefore it takes some times (generally 1 - 24 hours) before the order will appear in our system.

7. Do you accept other payments besides Google Checkout, like Paypal? 

Currently we are only processing orders via Google Checkout. Google Checkout is a secure and convenient way to process online transaction and I am sure many of our customers already have had a Google email account and Google checkout account. Google Checkout is backed by Google Guarantee when it comes to deliver true values and assurance to our customers as well as our company.

If you do not yet have a Google Checkout account, it is very fast and easy to sign up for one. The link to signup with a Google Checkout account is http://checkout.google.com.

In the past, we had used Paypal and the decision to switch to Google Checkout was to have a uniform payment processor that is transparent and customer centric. It allows our company to focus more on delivering the goods and services to our customers.

While it had not yet been determined, we are also evaluating having Paypal again sometimes in the future to provide our customers with more choices.

8. How do I make purchase? 

Shopping on our website is easy: just add the items you want to the cart. You can make adjustment to the quantity and configurable options of the items and the price will be updated accordingly. On the shopping cart page, you will also be able to view the cost of all the items before applicable tax and shipping charge.

Once you are ready to make the purchase, you can click on the Google Checkout button and navigate to your Google Checkout account to finalize the transaction. Google Checkout will process the purchase and update the total amount with applicable tax and shipping. You will also be able to enter a coupon code for the items purchased. For more information about using discount coupons, please refer to our Discount Coupon FAQs.

The Google Checkout button will look like this:

9. Can I edit the shopping cart after I was transferred to Google Checkout page? 

Yes, you still can make changes to the items or add/remove items on the shopping cart after you had clicked on the Google Checkout button and navigated to the Google Checkout page.

Click on the "Back" button on the web browser until you return to Qualibuy.com shopping cart page. You can make changes there and continue shopping to add/remove items. Once you are ready, you can click on the Google Checkout button again to navigate away from Qualibuy.com and finalize your purchase at the Google Checkout page.

10. Is my transaction information safe? 

Yes, you payment information is completely secured and kept with Google Checkout. Qualibuy.com do not get a hold of and we do not have access to your payment information:

1. When you complete the purchase and "Place the Order" with Google Checkout, your credit card is authorized for the amount of the purchase.
2. Qualibuy.com does not charge the credit card until the order is shipped.
3. A copy of the order details is emailed to you and to Qualibuy.com from Google Checkout. It will contain a certain identifiable information about the purchase including: a. transaction id; b. date and time of purchase; c. what items are purchased; d. details of each items purchased; e. break down of pricing and cost for items as well as applicable taxes, shipping, and discount; f. shipping information; g. summary is payment method as well as risk assessment

Google Checkout do not share your specific payment information with Qualibuy.com, and we have no way of obtaining such information. Google Checkout provide the panel for sellers to update the purchase with tracking/shipping information and commit the charge when it is completed.

11. After making a purchase by Google Checkout, I cannot see the Order details on Qualibuy.com? 

Once you make a purchase and had received email confirmation from Google Checkout, the order will appear on our website within 1 - 24 hours.

To view your order on our site, please navigate to the Find my Order page. You will need to have the Transaction ID and the Order Amount to bring up the correct order for display.

If you are registered with Qualibuy.com, you will also be able to "Manage the Order" and have it permanently assigned to your Qualibuy.com account. Our automated Order Management features easy ways to print, review, and create Return Authorization (Please refer to our Shipping and Return policy for more details).